I need a paragraph focusing on Customer Excellence and Operational Excellence of Coca cola vs pepsi. Customer excellence focuses on retaining loyal customers and excellent customer service. Typically measured by https://www.theacsi.org/news-and-resources/customer-satisfaction-reports/reports-2018. Operational excellence is achieved through efficient operations, excellent supply chain, and human resource management. Typically measured by % sales of costs or profit margins.
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customer excellence and operational excellence of coca cola vs pepsi 1 .